What IT Support Used to Look Like...
by Jaq Baldwin
If you ever saw the classic SNL sketch in which Jimmy Fallon portrays "Nick
Burns, Your Company's Computer Guy" you're probably familiar with the pain
and humiliation he causes the end users he is tasked with supporting.
Way smarter than everyone else.
Unfortunately, this is how people used to perceive MSPs and IT solutions
providers. It used to be guys like Nick were just what small-to-medium-sized
business had to endure if they wanted to get their computers to work. Snide
remarks and Cheeto breath aside (or maybe not), there was some truth to
Fallon's character. IT support was inefficient and arduous.
But man oh man... That is SO '90's.
Once Upon a Time...
When your clients had an issue, they'd call or email the in house "IT Guy."
When he'd finally get around to making it to an employee's... (more)
Helping Clients Understand Cloud Computing and Cloud Technology
By Matt Mainhart
What is the cloud? Does my data really sit on fluffy white clouds and float
above the world? What happens when an airplane drives through my spreadsheet,
or a bird gets stuck in my document?
The scope of cloud technology and cloud computing is growing, as is its
adoption. Your prospects and clients could be using it right now and not
even know it. When working with the right IT services provider, cloud
technology helps small-to-medium-sized businesses scale up the IT needs of
their companies much fas... (more)
The Distinction Between Data Backup and Business Continuity
by Brandon Garcin
Believe it or not, the first data backups were made on paper. Dating back as
early as the 18th century, the "technology" was used in the form of paper
tapes constructed from punch cards to control the functions of automated
machinery such as textile looms. The concept of these cards was then further
developed by IBM in the early days of data processing, where data input,
storage and commands were captured using a series of hole punches.
In 1956, IBM introduced the 350 disk storage unit - the first ever ha... (more)
Why IT Security Is a Top Concern for SMBs
By Lily Teplow
Although security is one of the most talked about topics in the IT channel
today, there's a widespread lack of education and awareness in the workplace.
Small and medium-sized businesses (SMBs) are welcoming more technology into
their everyday environment, but the rapid development of this technology is
also accompanied by changes in cybersecurity and Internet threats.
What these businesses don't know is that they can become more aligned with
cybersecurity and IT security spending by outsourcing to an MSP like you. You
What to Do with All of That Data: Retention Best Practices
by Lily Teplow
Imagine for a moment that you have three doors in front of you containing the
data your clients have backed up. Behind door number one lies a complicated
clutter of data, various files, and unidentifiable information. Behind door
number two you have a data desert, with little or no available information.
Finally, behind door number three is a perfectly organized system of saving
exactly what is needed and disposing of what isn't. I'm guessing if you had
the choice, you'd probably choose door number three, bu... (more)