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Build a Business Model That Can Withstand the Tide By Lily Teplow How should you really be looking at managed IT services as an MSP? In the sea of service providers today, many businesses struggle with making the MSP model work for them. If you want to ensure that your MSP business can withstand the tide, you have to adapt to the constant ebb and flow of the industry. Building a strong business model is a lot like building a sandcastle. You have to start with an open canvas and vision in mind. You must find a solid foundation and account for changes in your environment or industry. And finally, you need to follow through on your execution. To prevent your business from getting swept away this summer, check off this next item on our MSP Summer BuckIT List: adjust and fortify your MSP business model with processes designed to meet both your short-term and long-term go... (more)

What to Do with All of That Data By @LilyTeplow | @BigDataExpo #BigData

What to Do with All of That Data: Retention Best Practices by Lily Teplow Imagine for a moment that you have three doors in front of you containing the data your clients have backed up. Behind door number one lies a complicated clutter of data, various files, and unidentifiable information. Behind door number two you have a data desert, with little or no available information. Finally, behind door number three is a perfectly organized system of saving exactly what is needed and disposing of what isn't. I'm guessing if you had the choice, you'd probably choose door number three, bu... (more)

How to Account for Client Change Requests & Prevent Scope Creep

If you're an MSP with clients on fixed-fee managed service agreements, you've likely been faced with the issue of "scope creep," or unexpected changes in a project's scope. You know the situation well. One of your clients loses an employee, you have to configure a new user account or you're called upon to install applications you hadn't previously discussed. The trouble is that you don't know how to charge for each move, add or change (MAC). You either aggravate clients by surprising them with an additional bill, or you take on the work without any additional compensation. In bo... (more)

Data Backup and Business Continuity | @CloudExpo #DataCenter #Storage

The Distinction Between Data Backup and Business Continuity by Brandon Garcin Believe it or not, the first data backups were made on paper. Dating back as early as the 18th century, the "technology" was used in the form of paper tapes constructed from punch cards to control the functions of automated machinery such as textile looms. The concept of these cards was then further developed by IBM in the early days of data processing, where data input, storage and commands were captured using a series of hole punches. In 1956, IBM introduced the 350 disk storage unit - the first ever ha... (more)

Understanding Cloud Technology | @CloudExpo #Cloud #IoT #ML #BigData

Helping Clients Understand Cloud Computing and Cloud Technology By Matt Mainhart What is the cloud? Does my data really sit on fluffy white clouds and float above the world? What happens when an airplane drives through my spreadsheet, or a bird gets stuck in my document? The scope of cloud technology and cloud computing is growing, as is its adoption. Your prospects and clients could be using it right now and not even know it. When working with the right IT services provider, cloud technology helps small-to-medium-sized businesses scale up the IT needs of their companies much fas... (more)